About the Helpline

National Stalking Helpline was launched in April 2010. This section contains information about the three charities that campaigned for and contribute to the running of the Helpline as well as administrative information about the Helpline’s services and how they operate.

Frequently Asked Questions

Are you a registered charity?
How much does it cost to call the National Stalking Helpline?
Where is the National Stalking Helpline based?
Is the National Stalking Helpline impartial?
Are you confidential?
What happens when I contact the National Stalking Helpline?

Are you a registered charity?

The Helpline is managed by Suzy Lamplugh Trust registered charity number 802567. The Helpline is also run in partnership with Network for Surviving Stalking (registered charity no. 1088762) and Protection Against Stalking (registered charity no. 1136189)

How much does it cost to call the National Stalking Helpline?

Our new 0808 number is free from landlines and the six main UK mobile networks: 3, Orange, Virgin, Vodafone, T-Mobile and O2 (please check if you have another provider). If you call the number from your mobile and receive an automated message telling you that the call will be charged at an 0800 rate, the network provider has not yet updated the number to its freephone list.

Where is the National Stalking Helpline based?

We do not disclose this information.

Is the National Stalking Helpline impartial?

Yes in regards to our service users. This means that whilst we may speak out for particular changes in the legal or judiciary system that we feel may improve services for victims, we do not advocate any particular course of action to our service users. When we are asked for information we will present all advice neutrally and reinforce that it is always the service user’s decision as to what they may or may not wish to follow up with.

Are you confidential?

We will not disclose any details about your calls with anyone outside of the National Stalking Helpline unless there are exceptional circumstances such as an immediate risk of serious harm to the caller or a third party. To view our confidentiality policy click here www.stalkinghelpline.org/confidentiality-policy/

What happens when I contact National Stalking Helpline?

If you use the telephone service, you will get through to a Helpline operator who will ask you for details about what has been happening to you so that they can provide guidance and information. Among other things, the Helpline operator will probably ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline operator will then give you information and advice that you may or may not decide to follow. If you have mentioned an issue which we do not feel we can accurately give information on we may give you the details of another service to contact.