Equal Opportunities Policy

The National Stalking Helpline is positively committed to opposing all direct and indirect discrimination in its provision of service to all users. The Helpline recognises that discrimination may be direct or indirect. The aim of the Helpline is to ensure that no potential or actual service user receives less favourable treatment on the grounds of race, colour, gender, ethnic or national origins, sexual orientation, age, mental or physical ability/disability, marital or parental status or religious belief.

It is made clear to all employees and volunteers of the Helpline that discrimination, abuse or harassment on any grounds including those of race, gender, disability or sexuality – if proven – is a dismissible offence.

We understand that anyone can be a victim of harassment and stalking and we are committed to ensuring equality of access to our service, irrespective of age, class, gender, disability, cultural identity or location.

Definitions

Direct Discrimination occurs when a person is treated less favourably than others on ground of race, colour, gender, class, ethnic or national origins, sexual orientation, age, mental or physical disability, marital or parental status or religious belief.

Indirect Discrimination consists of applying a requirement or condition which adversely affects one group considerably more than another and which cannot be justified.

Diversity Policy in Service Delivery

The Helpline is committed to ensuring quality of access to all its services. The Helpline shall aim to ensure that no sector of the community shall be denied access to or receive a poor service from the Helpline on the grounds of age, race, gender, disability, sexuality, marital status, ethnicity or religious belief.

The Helpline will ensure that:

  • Information on the service is widely available and where necessary targeted to ensure maximum awareness of provisions.
  • Systems are developed to audit and monitor service delivery (in line with our confidentiality policy)
  • An accessible complaints procedure is in place to deal with accusations of discrimination
  • Calls are offered at a standard national rate including those calls made from mobile telephones.
  • Any person who contacts the helpline will be listened to without judgement or prejudice.
  • Helpline staff are Typetalk aware.

No caller will be refused appropriate guidance and information. However if a caller is abusive, offensive or threatening, it may be deemed appropriate for the Helpline advisor to terminate the call.