Working with us

Helpline

Helpline Volunteers

Who we are looking for?

We are looking for dedicated, enthusiastic and empathetic volunteers to respond to incoming calls on our helpline and reply to e-mails. Volunteers will have the opportunity to contribute their thoughts on how we can best expand our services and how we can reach more victims. Full training will be given so previous experience in these areas is not mandatory.

Skills required:

  • Excellent listening skills
  • Be able to commit to at least 1 day a week (or the equivalent) for a least a year
  • A commitment to equal opportunities policies and practices
  • Be able to attend the Helpline training dates
  • Familiarity with databases (desirable)

The Helpline’s opening hours are:

Monday – Friday 09:30 – 16:00 except Wednesdays when we are open 13:00 – 16:00.

What support/training will you receive?

Volunteers will receive training in providing support through a helpline, criminal and civil legislation relating to harassment and stalking, stalker typologies, personal safety and helpline policies and procedures. Volunteers will work alongside a Helpline Advisor every shift for support and debriefing purposes, and have one-to-ones with the Volunteer Coordinator every three months.

What will you get in return?

  • Comprehensive training in issues surrounding stalking and harassment.
  • Making a difference by playing an active role in supporting people affected by stalking and harassment.
  • An opportunity to learn and develop valuable transferable skills.
  • Gain experience within the charity sector
  • Become part of a fast-growing, respected service.

Expenses will be reimbursed in line with Helpline policy.

Where are we?

We are based in Central London.

How to apply?

Please download an application form and equality monitoring form. Completed forms should be sent to volunteering@stalkinghelpline.org, with “Volunteering” as the subject.

NSH volunteer application form

Equality and Diversity Form